General conditions of the site and online orders
Generality
Article 1 – These general conditions of sale exclusively govern all contractual relations between Water-Freequency SRL (hereinafter referred to as the “company”), VAT number: BE 0770 775 460 with registered office in Brussels and the customer . The general or specific conditions of the customer are unenforceable against the company. The conclusion of any contract or any order (hereinafter referred to as the "contract") between the parties, directly or electronically, automatically entails the acceptance of these general conditions by the customer. Only the special conditions indicated in the order or agreed in writing between the parties may derogate therefrom.
Purpose of the website www.water-freequency.com
Article 2 – The commercial site www.water-freequency.com (hereinafter referred to as the “Site”) is an electronic commerce site on the Internet published by the company and open to all users of this network and customers. All products and items offered on the Site are referred to as "goods" in these terms and conditions.
Client's legal capacity
Article 3 – The customer who wishes to buy on the Site declares to have full legal capacity to conclude a purchase contract on the Site, and in the event that the purchase is made by a commercial company, the Internet user declares to be entitled to engage it.
The images, information and other content of the Site
Article 4 – The images, texts, graphics, information and characteristics illustrating the goods and any other element appearing on the Site are protected by copyright and, in general, by the principles of intellectual property law. They may not be copied, modified, placed on another site or published in any form without the prior written permission of the company. They have no contractual value and are given purely as an indication to help the customer make his choice. Consequently, the company cannot be held liable in the event of an error or omission concerning them.
Article 5 – In no way does the information and information on the Site constitute a recommendation for preventive or curative treatment, a prescription or a diagnosis, nor should it be considered as such. Only a doctor or health care professional is able to adequately assess the client's or Internet user's state of health. Consequently, and in accordance with article 28 below, the company also assumes no responsibility for the content or goods and services that may be offered there, nor as regards their compliance with legal and regulatory provisions, nor as regards other third-party sites to which a link is offered on the Site.
Article 6 – The company cannot, moreover, be held liable for any damage caused to the customer's computer by the introduction of computer viruses spreading via the Internet network, damage caused by improper use of the Site, the reproduction and unauthorized use of any element of the Site, damage caused by the interception of data due to computer hacking.
Goods
Article 7 – Unless otherwise agreed in the order, the goods and services are manufactured or performed in compliance with the norms and standards in force in Belgium and in the European Union and the precise specifications provided for in the order .
Order and order confirmation
Article 8 – Upon receipt of each order, the company will send the customer an order confirmation by e-mail. The sale will be concluded and will engage the company as soon as the total payment is received by this one and that it confirmed the order by e-mail. Only the terms of sale and delivery mentioned on the electronic order form and on its confirmation, including these general conditions, are binding on the company.
Renunciation by the customer of his purchase and return of the goods *
The customer has a period of fourteen working days to return, at his own expense, the goods he has ordered, without penalty and without giving any reason. This period runs from the day after the day of delivery of the order. The goods must be returned to the address given on the contact page of the site and will be in a new and complete state, in their packaging and their original packaging, with all the possible accessories and in particular the instructions for use and documentation. original in the packaging. Proof of reshipment by post must be validated. If the conditions of the first paragraph are met, the company will reimburse the customer in the form of a voucher to be used for a future order, within thirty (30) days from the date of receipt of the package by the company (the date of receipt by the company being worth notification to the company of the exercise by the customer of his right of withdrawal), the sums paid by him, not including the initial shipping costs, the costs of returning the goods remain however at the customer's expense.
Are not included in particular:
- goods damaged or soiled by the customer;
- goods opened, used or consumed;
- goods whose packaging is not original;
- incomplete goods, goods whose instructions for use, dosage or accessories are missing;
- goods damaged by negligence, misuse or repaired by third parties or by the customer himself.
- The goods sent back in this state are not refunded but remain however at the disposal of the customer to the company.
Invoicing, prices and terms of payment
Article 9 – Payments must be made in euros by bank transfer, or via secure payment on the Internet. Invoices are payable in advance.
Article 10 – The prices appearing on the Site or in the catalogs and prospectuses are only indicative. The company reserves the right to modify its prices at any time. Only the prices appearing on the invoices have a binding value.
Article 11 – The prices are understood to be excluding transport, transport insurance, packaging, VAT or any other tax, duties, duties and costs generally of any kind which are not specifically mentioned in the order.
The delivery costs are indicated in the order confirmation and are added to the total of the goods purchased, unless the transport costs are offered by the company.
Article 12 – Complaints concerning invoices must reach the company within eight calendar days following the date of receipt of the invoice.
Delivery
Article 13 – Subject to the provisions described below, the goods will be dispatched within the deadlines mentioned on the confirmation and sent by the usual postal services or by carrier.
The deadlines run from the date of receipt of full payment by the company.
Article 14 – The deadlines for fulfilling the company's obligations are not strict. They are indeed purely indicative with regard in particular to the availability of stocks, the constraints of the manufacturers, the delay or the non-performance of the suppliers and subcontractors of the company, the days off, the events of force majeure. The responsibility of the company can only be engaged if the delay is significant and attributable exclusively to a gross and intentional fault on its part.
In addition, the company therefore declines all responsibility in the event of excessive delivery time due to the postal services or the means of transport, as well as in the event of loss, deterioration or theft of the goods ordered during transport or of strikes. post or carrier.
In addition, the company cannot under any circumstances be blamed for any delivery problem caused by an error in encoding and transmission by the customer of the data inherent in his order and his contact details.
The customer has no right to refuse the goods or services, to demand compensatory damages or the dissolution of the order due to delay in delivery for which the company is not responsible or due to delay considered reasonable if the company is responsible for this, except in the event of the company's express agreement in the circumstances, in which case the latter will grant a purchase voucher to the customer.
Article 15 – If the customer is absent during the passage of the postman or the carrier at the place of delivery and if he does not pick it up during the period when the package remains at his disposal at the post office or at the carrier, the costs of reshipment will have to be paid by the customer.
Article 16 – Each modification subsequently required by the customer deviating from the initial agreement will generate an additional cost and may lead to the extension of the delivery or service time.
Out of stock
Article 17 – In case of unavailability of one of the goods or in case of out of stock, the customer will be informed at the latest when the order is delivered. He will also be invited to order, if he wishes, similar merchandise(s) of at least equivalent value. Otherwise, he can ask the company to be reimbursed.
Guarantees
Article 18 – As soon as the goods are made available, the customer must test or examine them within fourteen (14) calendar days of the making available and raise, in a precise and detailed manner, in writing, all apparent defects and non-conformity of the goods, that is to say all the defects that the customer detects or is able to detect by attentive and serious control. After the period of fourteen days, the defects and apparent defects of conformity will be considered as accepted by the customer. The latter may in no case refuse to approve the goods for minor or trivial reasons.
Article 19 – In the event of a complaint from the customer, the latter must describe in detail the problems observed. Unless otherwise agreed between the parties, he will have to ship at his own expense to the company, in an adequate manner, the defective non-compliant goods. The return, exchange, reimbursement or sending of a voucher can only be made for goods returned to the company, still complete, in their original condition (packaging, accessories), and accompanied a copy of the original purchase invoice which accompanied the goods, if no other terms have been agreed by the parties.
Article 20 – The company's liability is strictly limited to taking all the appropriate measures it deems useful or necessary to compensate, correct or repair the defects, within a reasonable time.
Article 21 – Are taken into consideration for the application of this clause only manufacturing or design defects for which the company is entirely and exclusively responsible.
Article 22 – In addition, the warranty obligation is suspended if the customer does not completely fulfill his own obligations. This suspension does not result in any extension of the warranty period.
Article 23 – Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the company from any liability vis-à-vis its client.
Use and consumption of goods
Article 24 – The customer is aware that the goods cannot be used and consumed other than according to the recommendations described on the site. The goods may not be used or consumed, in particular beyond their expiry date. They must be stored in an environment and at a temperature as specified on or in the box or on the Site. The customer must take care to check on or in the box as well as on the Site what are the storage requirements for each merchandise purchased.
Article 25 – The purchase, use or consumption of the goods does not exempt the customer from consulting a doctor or a health professional, whatever the symptoms.
Disclaimer
Article 26 – The company cannot under any circumstances and in any way be held liable for damages of any kind that may result from improper use or consumption of the goods, or from any modifications to the goods made by the customer or by the manufacturer.
Only the manufacturer of the goods - and not the company - is responsible for the fact of the products and the conformity in particular of the components, ingredients, packaging, dosage, instructions, indications, production methods, tests and marketing methods, with the legal and regulatory provisions. These have been determined in the article "Goods" above.
In the event that the contractual liability of the company is nevertheless incurred for any reason whatsoever, the company will only be liable for direct and foreseeable damage suffered by the customer and caused exclusively by his gross and intentional fault, excluding any other damage such as, in particular, loss of earnings or loss of profit, loss of expected savings, increase in general costs and expenses or other indirect damage or loss. The amount of damages for which the company may be liable may not exceed 50% of the amount of the order.
Reasons for exemption
Article 27 – Are considered as grounds for exemption if they occur after the conclusion of the order and prevent its execution: labor disputes and all other circumstances such as: fire, strike, accident, illness, mobilization, requisition, embargo , insurrection, destruction of installations or equipment, computer bugs, changes in the computer environment, lack of means of transport, lack of supplies, shortage of stock, delay or non-performance of supplier obligations or of the company's subcontractors, restrictions on the use of energy when these other circumstances are beyond the control of the parties. The party who invokes the circumstances referred to above must notify the other party in writing without delay of their intervention as well as of their cessation. The occurrence of one of these causes relieves the responsibility of both the company and the customer.
The defaulting party in such circumstances must notify the other party as soon as possible, in writing. The obligations of the parties whose performance has become impossible due to a case of force majeure may be temporarily suspended or renegotiated. In the event that the force majeure lasts for more than 1 month, the order will be automatically terminated or resolved, without compensation, unless otherwise agreed by the parties.
Protection of private life
Article 28 – Private information is only used by the company's internal services for processing the customer's order and to reinforce and personalize communication, in particular by newsletters or e-mails that the customer expressly agrees to receive. The customer's data is kept by the company and is accessible to the customer who has the right to demand any modification, rectification or deletion. In accordance with the law, the processing of personal information relating to customers has been declared to the Belgian Commission for the protection of privacy. The company undertakes never to communicate the details of its customers to a third party, except to a purchaser of the business.
Intellectual rights
Article 29 – The company or its own suppliers is/are and remains the sole and exclusive owner(s) of the intellectual rights to the recipes, processes, know-how developed or used for the goods, as well as that any trademark, trade name, logo, domain name, etc. used on the Site.
Applicable law and competent jurisdiction Legal notice
Article 30 – The order or the contract is governed by Belgian law. The French version of our general conditions prevails over any translation, even on our site.
Article 31 – Any dispute concerning the execution and/or interpretation of the order will be submitted to the courts of Brussels in Belgium, which have exclusive jurisdiction.
*RETURNS
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Our policy lasts 15 days. If more than 15 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 15 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and still have not received your refund, contact us at the following address: Contact@waterfreequency.com
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at contact@waterfreequency.com and send your item to: Dries 103, Brussels, 1170, Belgium.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
Dispatch
To return your product, you must send it to the following postal address: Dries 103, Brussels, 1170, Belgium.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.